Monday 16, November 2015

Dubai – MENA Herald: HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), has launched DEWA’s revamped website, offering visitors an improved experience that provides efficiency and happiness for all its customers and stakeholders. This step supports the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to improve government services to international standards.

“At DEWA, we work according to the futuristic vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum. This vision forms a roadmap for us and for our work processes, initiatives, and current and future projects. The launch of our updated website supports the Smart Dubai initiative, launched by His Highness, to make Dubai the smartest city in the world. The website also reinforces DEWA’s pioneering role in smart services locally and internationally,” said Al Tayer, commenting on the launch of the new-look website.

“In line with our vision to become a sustainable innovative world-class utility, DEWA has reached an advanced stage in its smart transformation of customer services. We have done this by looking to the future, adopting the most up-to-date technological solutions, and working in relation to positive suggestions offered by our customers and stakeholders, transitioning to smart services to meet their aspirations and achieve their happiness. As a pioneering government organisation in smart services, we work around-the-clock to achieve the stated vision of His Highness that, “The government of the future works 24/7 and 365 days a year. It is as hospitable as hotels, fast in delivering and strong in its procedures. The government of the future is innovative and adaptive. It improves the quality of life and helps people achieve their happiness.””

Through its new-look website, DEWA provides comprehensive smart services that meet the requirements of everyday life: services that are easy, integrated, and efficient; providing easy browsing and online access to services.

The revamped website also offers special services for each category of customer. It was restructured according to a comprehensive study to meet customer needs, to enhance customer services, and to improve quality of service. All services have been divided into more specific categories, according to customer requirements, to facilitate and speed up surfing and navigation. The website layout is clearer and more transparent, and has been optimised to work across various smartphones and devices. DEWA has prioritised its customers, to improve services and achieve their happiness.

“The latest version of the DEWA website reflects DEWA’s continuous efforts to achieve excellence across various technical fields. It also supports DEWA’s efforts and commitment to provide easily-accessible services, which are available on the smart devices preferred by its customers, and offer services according to the highest levels of safety and efficiency,” said Moza Al Akraf, CIO of DEWA.

“DEWA always adopts the most up-to-date solutions and technical systems and utilises them for the service of society to contribute to making Dubai a smart, integrated, and connected city. DEWA works to update its website to reach the largest number of customers, and to facilitate an easy life, through the use of DEWA’s smart services,” Al Akraf added.

DEWA offers its services via its smart application, which supports a range of operating systems, including IOS, Android, Blackberry, Windows, Samsung entertainment devices, Samsung Gear watches, Apple Watches, and eLife by Etisalat.a