Tuesday 24, November 2015

Dubai – MENA Herald: Dubai Smart Government Department (DSG) today 24th November 2015 organized an exclusive workshop for government employees titled ‘Employing big data to add more moments of happiness to your life in Dubai now.’ The workshop is part of DSG’s innovative activities for the UAE Innovation Week, a platform for all government entities to showcase their latest modern innovations in an effort to disseminate a culture of innovation in UAE society.

The workshop held at Raffles Hotel was attended by a number of government employees in Dubai. The participants were able to develop new strategies and roadmaps based on the vast volume of available data and then classify and analyze the information to make recommendations for further improvement of current smart services offered by government entities and development of new contemporary solutions that meet users’ needs. These new public services will be supported by marketing and advertising campaigns to increase their usage.

H.E. Ahmad Bin HumaidanDSG Director General, said: “We are participating in the UAE Innovation Week to increase public awareness about the innovative government smart services that we offer to our customers. The event is also an opportunity to discuss and propose innovative ideas and create awareness among our employees and government partners through a series of specialized workshops and informative learning sessions. This workshop focuses on how big data is used for improving the lifestyle in Dubai smart city. We will analyze our big data and how we can use them to design smarter services and apps that meet the needs and ensure the happiness of the public.”

H.E. added: “In co-operation with various government entities and other partners, DSG has built an institutionalized smart system using open and big data for implementation across its several services in line with our 2014-2017 strategy. This move forms part of our seven smart initiatives; namely, smart services for the happiness of customers; smart shared systems, smart participation, smart adoption, and smart empowerment of employees, smart information security, smart data and smart administration.”

The workshop focused on analyzing and gaining knowledge from big data to create an environment that promotes innovation and creativity. It also shed light on the continuously growing volume of unstructured data amid the proliferation of smart devices. During the event, the participants learned about the importance of managing and analyzing databases, as well as using the insights to improve the lives of users and enhance transaction procedures in the government sector.

During UAE Innovation Week at Mirdif City Center, Dubai Smart Government is exhibiting at its stand a wide range of its smart innovative services and apps as well as the first-of its-kind Customer Experience lab enabling the public to post their feedback on government services. The lab allows all citizens and residents, especially those with physical and visual disabilities to contribute for the first time to the process of designing services that meet their requirements and preferences.