Dubai – MENA Herald: HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), met, at his office, Waleed Saleh Alsuraih, Senior Specialist in the Middle East and North Africa (MENA) at the World Bank, to discuss sustainability, and innovation. This is one of a series of visits by international organisations to DEWA.

Rashid Bin Humaidan, Executive Vice President of Distribution Power, Waleed Salman, Executive Vice President of Strategy & Business Development, Marwan Al Sabbagh, Vice President of Project and Connection Services, Dr. Abdulla Al Hammadi, Vice President of Strategy and Performance Management, Obaid Saif Al Falasi, Vice President of Connection Services, Dr. Ammar Al Mazroui, Senior Manager of Creativity and Innovation, and Marwan Alzaabi, Acting Vice President of Corporate Excellence.

Al Tayer welcomed Alsuraih, expressing his gratitude for the efforts made by World Bank and representatives from around the world. Al Tayer also talked about DEWA’s continuous progress in innovation, research, development, excellence and sustainability.

“DEWA stands to promote innovation, in accordance with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to enhance the government’s overall performance, by adopting a culture of innovation,” said Al Tayer.

“DEWA Innovation Week, which took place during UAE Innovation Week, featured 30 initiatives and activities, and over 40 sustainable energy and water innovations. It also included inspiring activities such as the Government Innovation Lab, in which real-life, energy-efficient solutions were used to promote innovation. The activities also featured the launch of ‘My Innovation’ (Ibtikari in Arabic), in which science and engineering competitions were held for university students and engineering specialists, and acted as a platform for innovators to share their designs over a smart platform. The Government Innovation Lab was initiated to support the development of Dubai’s government sector as a leader in business development, to enhance excellence within government, and to pursue Dubai’s vision to become a sustainable innovative world class utility.”

“DEWA works to provide the best government services by adopting the best international practices, to achieve satisfaction and happiness from our customers. We work hard to develop performance and efficiency to meet best international standards.”

“The UAE, represented by Dubai Electricity and Water Authority (DEWA), has been ranked 1st in the Middle East and North Africa (MENA), and 4th globally for getting electricity for the third consecutive year, according to the World Bank’s Doing Business 2016 report, which measures doing business in 189 countries around the world. The UAE has made this achievement despite expanding the focus of the indicator sets in the report to be more comprehensive. DEWA achieved this even though the Doing Business 2016 report has broadened the scope of getting electricity indicators to offer a more complete view of the electricity sector. The report has added a new indicator to assess the reliability of electricity supply, which is important for business activities, by measuring both the duration and the frequency of power outages experienced by a customer in a year.”

“DEWA’s results are among the best internationally. DEWA’s customer minutes lost per year in 2014 was 4.9 minutes, compared to 15 minutes recorded by leading utilities in the European Union. DEWA has achieved several milestones globally, surpassing major European and American companies in different areas. For example, losses in power transmission and distribution networks decreased to 3.26%, compared to 6-7% in Europe and the USA. Water network losses decreased to 9.1%, compared to 15% in North America.”