Dubai – MENA Herald: In the presence of HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), DEWA organised a workshop today at Grand Hyatt hotel in Dubai for over 250 consultants and contractors to update them about the Al Namoos service. The workshop supports DEWA’s strategy to build closer ties and strengthen cooperation, update them on DEWA’s initiatives for improvements, find recommendations to streamline and accelerate the process to get electricity and water services according to world-class practices, to improve the excellence of its operations for all partners and stakeholders, improving quality and excellence to the highest possible standards. This is with the aim of achieving the happiness of all stakeholders, and ensuring the UAE is ranked number one for getting electricity.
DEWA’s recently-launched Al Namoos service is tailor-made to provide consultants and contractors with electricity connections of up to 150 kilowatts (kW) within 10 days. The workshop was attended by HE Ahmed Buti Al Muhairbi, Secretary General of the Dubai Supreme Council of Energy, and Executive Vice Presidents and Vice Presidents from DEWA.
“I am pleased to welcome you all to the Al Namoos consultants and contractors workshop. Launched by Dubai Electricity and Water Authority (DEWA) last July, the Al Namoos service is tailor-made to provide consultants and contractors with electricity connections of up to 150 kilowatts (kW) within 10 days and exemplifies the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to put Dubai at the forefront of government services and become number one in all its functions,” said Al Tayer.
“His Highness once said that, “We always seek to be number one. In the UAE and Dubai, we are number one in terms of investment, security, quality of stable life, economic and social progress and infrastructure,”” said Al Tayer.
“Our meeting with you today is part of our commitment to build closer ties and strengthen our working relationships to achieve the best possible results, increase the happiness of our customers, enhance their satisfaction with our services, and improve the competitiveness and excellence of the UAE. All of this supports our efforts to achieve the Dubai Plan 2021 and DEWA’s vision to become a sustainable innovative world-class utility. At DEWA, we are working to ensure the UAE is ranked number one for getting electricity. Holding this workshop for consultants and contractors supports our commitment to develop cooperation, update you on our latest initiatives for continuous improvement, and identify recommendations to streamline and accelerate services to get electricity, according to world-class practices, to improve the excellence of all our operations for our partners and stakeholders,” added Al Tayer.
DEWA has upgraded its procedures for getting electricity. These procedures have been simplified from 3 to 2 steps, reducing the time to complete them from 32 to 10 days. The first step now only takes 8 days, and includes the application for electricity connections through low-voltage cables, with the first monthly bill due after the electricity is connected. DEWA intends to launch an initiative in cooperation with Dubai’s Roads and Transport Authority (RTA) to make online applications to instantly get No-Objection Certificates for residential connections. This will streamline our service-connection procedures. DEWA has also started a video connection service for consultants and contractors, to respond quickly to their technical enquiries.
“The UAE, represented by DEWA, has been ranked fourth globally and first in the Middle East and North Africa for the third year in a row for getting electricity, by the World Bank in its Doing Business 2016 report. However, we want to make more achievements and successes to become number one. We are always pleased to work closely with our partners to achieve these goals to establish Dubai’s position and achieve the happiness of Dubai’s citizens, residents, and visitors,” concluded Al Tayer.
Khalifa Meftah, Senior Manager of Inspection and Connection services at DEWA, gave a presentation at the workshop on Al Namoos, with an introduction about the World Bank and the assessment criteria, improving DEWA’s procedures, its communication strategy with contractors, and the benefits of feedback from annual creativity labs.
Amin Aslam, Senior Manager of Corporate Brand at DEWA, moderated the innovation sessions, which were attended by contractors and consultants. These came up with recommendations and creative ideas to improve Al Namoos.