Dubai – MENA Herald: GCC governments have a unique opportunity to leapfrog Europe in deploying digital citizen services, one of the world’s leading technology companies announced today at the IDC Middle East CIO Summit.
As the Digital Economy accelerates, global government spending on mobility is set to grow at a CAGR of 5.7 percent, topping USD 30 billion by 2019, according to a recent IDC report.
Governments are increasingly using omni-channel services such as marketing, citizen engagement, e-government, and case management.
“With Middle East governments processing trillions of US dollars in daily transactions, GCC governments are leap-frogging many European countries in adopting omni-channel platforms that enable citizens to conduct secure government transactions as easily as the private sector,” said Melvina Tarazi, Head of Business Development and Industries, SAP MENA.
SAP co-innovates with more than 25,000 public sector customers worldwide, and is seeing strong Middle East public sector demand for SAP Hybris, the world’s fastest-growing Omi Channels platform.