Tuesday 1, March 2016

Dubai – MENA Herald: Under the patronage of His Highness Sheikh Ahmed Bin Saeed Al Maktoum, Chairman, Dubai Airports; President, Dubai Civil Aviation Authority, and Chairman & CEO, Emirates Group, the Department of Economic Development (DED) in association with strategic partners Dubai Quality Group (DQG) and Emirates Business Management (EBM) International, will organise the Best Practices & Benchmarking Forum 2016 at the Le Meridien Hotel, Great Grand Ballroom on the 7th of March 2016.

The forum is aimed at showcasing the best practices of winners of DED’s Business Excellence Awards – the Dubai Quality Award (DQA), Dubai Human Development Award (DHDA) and Dubai Service Excellence Scheme (DSES), as well as the International Business Excellence Awards, Gulf Customer Customer Experience Awards and the EBM Benchmarking Programme – and encouraging participants to benchmark their practices against a set of performance indicators, related to Customers, People, Society and Business. These practices will be published and distributed in an e-booklet at the event.

The conference this year focuses on ‘Innovation for Sustainability’ – a theme close to Dubai’s thriving business community – in order to cement the emirate’s position as a global business hub and a smart city. The forum will also emphasise why best practices and benchmarking is essential to help organisations expedite their progress and become more enterprising.

Mohammed Bushanain, Executive Director of Business Excellence Department at DED, said “The Best Practices & Benchmarking Forum is a testimony to the effort that is put in enhancing and preserving the ongoing journey of Business Excellence Awards. The forum is in line with the innovation ecosystem of the UAE and we are confident that the forum will be insightful and enriching, with participants taking back the most contemporary practices in quality and excellence.”

The conference will be attended by local experts as well as guest speakers from abroad who will present best practices from international award winning companies. Guest speakers include EFQM Winners Mariano Cilenti, Production Director, Bosch, Martyn Gorton, Director of Investment and Tracy Tallant, Service Director Human Resources of WDH, Kaushal Mehta, Founder & CEO, Motif, Inc, Bharat Gera, Principal Consultant, Think Ahead and Dr Sunita Chugh, HR Strategist and Founder Director, onlastmile.com.

The keynote presentations will include ‘Innovation in Bosch,’ ‘Sustaining Innovation in the Customer Service Industry,’ ‘Best Practices for Consumerisation of Healthcare and Digital Innovation’ (with Demo by Anand Madanagopal, Founder & CEO of Cardiac Design Labs), ‘Charismatic Leadership In Changing Times’ and ‘Innovative practices in WDH.’
The support partners for the coveted event are Awards International and Granteq. Dubai First, EROS Group, Jumeriah Emirates Tower, LLH Hospital and wasl have extended their support as Silver Sponsors, while Al Rostamani International Exchange, Thumbay Group and British Orchard Nursery have extended support as Bronze Sponsors for this event.