Dubai – MENA Herald: Under the patronage of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, the Department of Economic Development (DED) in Dubai will announce the winners of the Business Excellence Awards 2015, which includes the Dubai Quality Award (DQA), Dubai Human Development Award (DHDA) and the Dubai Business Excellence Scheme (DSES), on the 3rd of May 2016. The Awards, currently in its 22nd year, will be announced at a special ceremony to be held in the Dubai World Trade Centre.
Mohammed Bushanain, Executive Director of Business Excellence Centre at DED, said: “The Business Excellence Awards is part of DED’s efforts to establish quality and excellence as a catalyst for stronger business growth and further consolidate Dubai’s status as a preferred destination for foreign investment”.
Bushanain commented that during these two decades, the Business Excellence Department in DED was able to train over 3,500 companies on the criteria of the DQA, DHDA and the DSES. Likewise, over 2,500 assessors were trained on the EFQM model of quality management, which form the bedrock of the Excellence Awards. The number of retailers is increasing in the Dubai Service Excellence Scheme.
Shaikha Ahmad Al Bishri, Director, Business Excellence Department at DED, said: “The Business Excellence Awards brings many benefits to businesses, including providing an opportunity to develop quality standards in line with international benchmarks, and have them evaluated by experts. We encourage companies to be part of the Awards and host annual forums to enable winners to share their best practices. A number of workshops and training programmes are being organised every year on the sound principles of quality, HR and customer service, stimulating healthy competition among companies in the race towards excellence”.
Since its launch in 1994, the DQA has enjoyed the patronage of His Highness Sheikh Mohammad Bin Rashid Al Maktoum, who has been instrumental in driving the quality movement across the private and public sectors in the emirate. The DQA is the single most valuable framework for companies to implement a quality strategy that improve efficiencies by involving all employees in pursuing business goals and optimum customer satisfaction.
The Dubai Quality Award winners are honoured in three categories – the Dubai Quality Gold Award (DQGA), Dubai Quality Award (DQA), and the Dubai Quality Appreciation Award (DQAA). The awards cover key sectors – manufacturing, finance, professional, tourism, services, trade, construction, education, healthcare, real estate, retail and government, free zones, transportation, logistics and recently leisure and entertainment.
DHDA recognises the long-term commitment of organisations to employee development and HR initiatives. The award is given in three categories – the Dubai Human Development Gold Award (DHDGA), Dubai Human Development Award (DHDA) and the Dubai Human Development Appreciation Award (DHDAA). Trade, retail, manufacturing, construction, real estate, professional services, tourism, healthcare, education, free zones, transportation, logistics, financial services and government sectors are covered by the award.
The Dubai Service Excellence Scheme (DSES) is a one-of-a-kind initiative that aims to gain customer confidence and to make shopping in Dubai a pleasure. The scheme encourages, recognises and rewards businesses that keep Dubai at the cutting edge of customer service. DSES comprises two categories – best service performing outlets and brands.