Dubai – MENA Herald: Dubai Electricity and Water Authority (DEWA) has launched its new Tayseer service to facilitate bill payments by cheques using Emirates NBD’s cheque deposit machines. The initiative supports the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to improve government services. Tayseer adds to DEWA’s growing list of smart services provided to different segments of the community to achieve their happiness.
DEWA provides its latest service via Emirates NBD’s cheque deposit machines to provide a unique experience for customers while paying their bills. They can use the reference number from DEWA’s website to finish the payment. The service is provided at DEWA’s head office. This will be applied later on for cheque deposits at Emirates NBD’s machines.
“DEWA has an integrated strategy to provide smart services that meet with international standards, in adherence with the directives of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to develop a smart government that can provide services for everyone, anytime, anywhere,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.
“We are committed to enhancing cooperation with different parties to provide innovative services that make our customers happy. We provided this service based on a study that showed our customers want a better experience and improved services. We strive to facilitate and speed up the payment of bills by using the latest and best smart services. We also do our best to make life in Dubai the best in the world, by providing all our services through smart channels that exceed the needs and expectations of our customers,” added Al Tayer.
“As the largest bank in the UAE, Emirates NBD is committed to offering its customers highly-efficient banking channels with faster turnaround times and greater convenience on essential services in the UAE.We are honoured to contribute to DEWA’s Tayseer service as we continue to support Dubai’s vision of becoming a smart city through digital innovation in banking solutions. n line with our interest in fostering public-private partnerships, we look forward to working closely with DEWA to further its smart initiatives,” said Hesham Abdulla Al Qassim, Vice Chairman and MD of Emirates NBD.
“DEWA uses the best and latest techniques to support its goals of improving services and increasing the use of smart services as a major means to finish customer transactions. This supports our future ambitions to achieve smart transformation in the UAE. DEWA also encourages green practices through the provision of services that help reduce carbon dioxide emissions. This supports DEWA’s efforts to achieve sustainability and our vision to become a sustainable innovative world-class utility. Smart services save customers from the hassle of moving to and from DEWA’s offices to complete their transactions. DEWA always goes to its customers before they reach its offices,” said Marwan Bin Haider, Executive Vice President of Innovation and the Future at DEWA.
As part of DEWA’s continuous efforts to facilitate bill settlements and save its customers time and effort, DEWA has made provisions for its customers to pay their bills in various ways, such as through the DEWA Website (ePay), mobile (mPay), Etisalat Public Payment Machines, Direct Debit, and Emirates NBD ATM Machines.
All of DEWA’s services have been made available via an iOS- and Android-based app. The app can also be used on other platforms such as BlackBerry, Windows, smart watches, Samsung home applications, and Etisalat’s eLife.