Dubai - MENA Herald: Dubai Outsource City successfully concluded the 2nd edition of the Outsourcing Outlook Forum, which brought together over 180 industry experts, decision makers, and senior management from across the outsourcing and shared services ecosystems. The forum provided a strategic platform to discuss and debate the changing landscape of outsourcing and centralized business processes in both public and private organizations, the route towards digital transformation, impact of robotic process automation and challenges in customer experience.
The forum is one of the many initiatives supported by Dubai Outsource City (DOC), member of TECOM group, to remain aligned with the National Innovation Strategy of the UAE and support Dubai’s vision of digital transformation and its ambition to become a global business hub and smart economy.
According to a research by Accenture 33% in the UAE believe that the global economy is already impacted by digital while 80% of UAE organizations are going through digital business transformation or digitally-enabled change.
Dubai Outsource City is a vibrant business community which is home to over 150 regional and international firms varying from shared services functions of regional firms such as IT support, HR & financial services to outsourcing companies specializing in activities such as call centers and business process operations.
Ammar Al Malik, Executive Director of Dubai Outsource City, said: “Digitization is no longer an enabler for businesses but a driver. The world is witnessing a leap frogging phenomenon, and the UAE is no exception. Organizing this forum demonstrates our mandate to contribute actively to realizing the vison of the UAE and the Dubai Plan 2021. We provided an interactive and ideal platform for industry experts to discuss the integration of a more automated and digitalized process in the tradition shared services and outsourcing model.”
“DOC is supporting the adoption of digital skills and advanced technologies to contribute to the economic diversification of the UAE and position it at the forefront of innovative countries. A local study conducted by Accenture revealed that smarter use of digital skills and technology could boost UAE’s economic output by $13.8 Billion by 2020.”