Abu Dhabi – MENA Herald: Abu Dhabi Commercial Bank (ADCB) received three prestigious awards from Asian Banking and Finance, a highly respected financial publication based in Singapore. ADCB Commercial Banking has been awarded the “SME Bank of The Year” & “UAE Domestic Technology & Operations Bank of the Year” awards for the distinctive proposition it offers commercial clients in the form of banking solutions, borrowing solutions, cash management, trade, treasury and investment banking. ADCB was also recognized in the retail banking sector with the “Retail Innovation of the Year” award for its introduction of the Voice Biometrics initiative “ADCB VoicePass”, a first in the region.
ADCB “VoicePass” allows customers to easily be authenticated by the system using a customized vocal password.
Abdul Shakeel Abdul Hameed, Head of Retail Banking at ADCB, said: “ADCB has always been at the forefront when it comes to providing superior customer experience. The success of “VoicePass” is a clear indication that our customers appreciate the ease of authentication combined with high level of security afforded by biometric technology. We will continue to explore opportunities to bring such innovative services to the market for the benefit of all our customers.”
“VoicePass” showcases ADCB’s ambition to individually serve multi-cultural communities. For the first time in the world, a voice biometric program is available in English, Arabic and Hindi, enabling ADCB customers to be the first in the region to benefit from using their voices to access their phone banking accounts.
Gopal Iyer, Head of Commercial Banking at ADCB said: “These awards are a recognition of our consistent strategy of supporting SMEs in the UAE. Despite a challenging market environment, ADCB Commercial remains true to its philosophy of being “Open to Ideas, Open to Business”. We would like to thank our customers for continuing to place their trust in us.”
Jerry Mollenkramer, Group Chief Operating Officer in ADCB said: “It is our collective and consistent commitment to continuous improvement in operational and service excellence that have made winning this distinguished accolade possible. Such prestigious external recognition by our regional banking peers only serves to further motivate the team to both protect and progress ADCB’s leading position as the number one bank of choice in the UAE.”